TeamViewer

As part of the product design team at TeamViewer, I always try to shape the best user experience and drive product innovation. Here’s a glimpse into what i do:

Getting to Know Our Users: I team up with the user research department to uncover what makes our users tick. It’s all about listening and learning to make our products better.

Sketching User Journeys and flows: I enjoy mapping out user journeys, mainly using the JBTD format. It’s like piecing together a puzzle of how our users interact with what we create.

Team Collaboration: I’m in sync with four different scrum teams to bring fresh ideas to life and spruce up our devices page.

Quality Checkpoint: I work closely with our QA team to ensure that what we build matches the designs we spent time on creating. It’s about keeping our standards high.

Crafting Mockups and Prototypes: I put together high-fidelity mockups and prototypes using components from the TeamViewer Design system. It’s like building the blueprint for our developers to work.

I’m passionate about making the products I am working on not only functional, but delightful to use!

My working areas

For the past several years, I have served as the lead designer for every topic in regards to the devices and enterprise features, working with four different development teams. In April of last year, TeamViewer unveiled a significant version update marked by substantial enhancements to the site’s user experience and interface.

Throughout the entirety of this project and continuing to date, I have assumed the role of the primary point of contact for one of the most critical pages within the entire application: the device page. This section stands as the primary domain where IT support personnel spend approximately 90% of their time. It serves as the central hub for device management and connection establishment.

Below, you’ll find a showcase of how the old and the newly redesigned app looks.

Old TeamViewer Desktop app